Feature
AI call intelligence
Stop losing what was said the moment you hang up. Every call can be transcribed with speaker diarization, summarized into a few clear lines, and scored for sentiment — then saved right to the contact's timeline. Managers can catch an unhappy customer without listening to hours of recordings, and the whole team keeps a searchable record of what was promised. Powered by best-in-class AI transcription.
What it does
- Automatic call transcription with speaker diarization
- AI-written call summaries saved to the contact
- Sentiment scoring on calls
- Best-in-class AI transcription engine (speaker labels, summaries, sentiment)
- Transcripts and summaries surfaced in the contact timeline
Highlights
- Transcription + diarization
- AI call summaries written to the contact
- Sentiment scoring
- Best-in-class AI transcription engine
Why it matters for your business
Stop losing what was said the moment you hang up. Calls are transcribed with speaker separation, summarized into a few clear lines, and scored for sentiment — then written straight to the contact's timeline. A manager can spot an unhappy customer without listening to hours of audio, and the team keeps a searchable record of what was promised. Powered by best-in-class AI transcription.
Questions & answers
Do I have to listen to recordings to know how a call went?
No. Each call gets an AI summary and a sentiment score written to the contact, so you can scan outcomes and only open the recordings that matter.
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