Channel integration

X (Twitter)

Reply to X (Twitter) Direct Messages right from your shared inbox — genuinely two-way, threaded with every other channel on the same contact. Connect a paid X API account to activate.

Requires a connected X (Twitter) account.

Why connect X (Twitter)

Meet customers on the channel they already use, without juggling another app or losing the thread.

How it connects

Connect your X (Twitter) account in settings; every message threads onto the matching contact in the shared inbox, and your team answers from one place.

Works with these features

Omnichannel — every channel, one thread

Explore Omnichannel — every channel, one thread →

Unified inbox

Explore Unified inbox →

More Channel integrations

WhatsApp BusinessChannel

Native two-way WhatsApp Business messaging in your shared inbox.

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Apple Messages for BusinessChannel

Let iPhone users message you from Maps, Safari and Spotlight — answered in the inbox.

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InstagramChannel

Instagram DMs unified with every other channel on the contact.

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Start every conversation in one place.

Set up your account in minutes with a free trial — no sales call, no credit card required to start.

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