Channel integration
WhatsApp Business
Native two-way WhatsApp Business messaging in your shared inbox.
Requires a connected WhatsApp Business account.
Why connect WhatsApp Business
Meet customers on the channel they already use, without juggling another app or losing the thread.
How it connects
Connect your WhatsApp Business account in settings; every message threads onto the matching contact in the shared inbox, and your team answers from one place.
Works with these features
Omnichannel — every channel, one thread
Explore Omnichannel — every channel, one thread →Unified inbox
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