Website chat widget

What it does

• One-line embeddable chat widget for any website (WordPress, Shopify, custom)
• Configurable title, greeting, color, position and custom CSS
• Auto-engage prompt after a set number of seconds
• Captures the visitor and continues the conversation by text
• Lands in the same shared inbox as every other channel
• Separate embeddable contact-form widget for lead capture
• Multiple web-chat widgets per account — each with its own look, FAQ quick-answers, business hours and isolated analytics

Highlights

• One-line embed on any site (WordPress, Shopify, custom)
• Configurable title, greeting, color, position and custom CSS
• Auto-engage prompt after N seconds
• Lands in the unified inbox like any other channel

Why it matters for your business

A visitor with a question is a lead you can lose in seconds. The website chat widget turns that moment into a conversation — captures their number, keeps talking by text after they leave your site, and drops the whole thread into your shared inbox. It embeds on any site and points at your own SM2.IO tenant, so the chats are yours.

Questions & answers

Does the chat keep working after someone leaves my site?

Yes — once a visitor shares their number the conversation continues by text in the same inbox, so you never lose them when they close the tab.