Team collaboration

What it does

• Internal team messaging
• In-app notifications
• Staff directory
• Message staff as a segment (broadcast to the team)
• Loop-in supervision — auto-CC a manager on a specific team member's texts and emails
• Media library for shared assets
• Conversation follow-up flags and reminders
• @Mentions on internal notes — pull a teammate into any conversation with an in-app ping; the customer never sees it
• Unified search across SMS, voicemail and call transcripts — find any conversation by what was actually said, filtered by contact, agent or date

Highlights

• Internal (interoffice) team messaging
• Notification center
• Staff directory + message-staff-as-a-segment broadcasts
• Shared media library and follow-up flags

Why it matters for your business

Keep the team in sync without leaving the platform: internal notes on any conversation, assignment, an internal staff directory and message-your-staff broadcasts. Everyone stays coordinated on the same customer, so handoffs are clean and nothing falls through.

Questions & answers

Can the team talk internally about a conversation?

Yes — private internal notes and assignment keep team coordination attached to the customer thread, separate from what the customer sees.