Channel integration
Instagram DMs unified with every other channel on the contact.
Requires a connected Instagram account.
Why connect Instagram
Meet customers on the channel they already use, without juggling another app or losing the thread.
How it connects
Connect your Instagram account in settings; every message threads onto the matching contact in the shared inbox, and your team answers from one place.
Works with these features
Omnichannel — every channel, one thread
Explore Omnichannel — every channel, one thread →Unified inbox
Explore Unified inbox →More Channel integrations
Native two-way WhatsApp Business messaging in your shared inbox.
Explore WhatsApp Business →
Let iPhone users message you from Maps, Safari and Spotlight — answered in the inbox.
Explore Apple Messages for Business →
TikTok lead-form submissions flow into your inbox as new contactable leads with automations attached — plus two-way TikTok messaging for eligible business accounts. Connect your TikTok access to activate.
Explore TikTok →