Feature
Email in the same inbox
Keep email from becoming the one channel that lives in a separate silo. Two-way email sits right alongside text: compose 1:1 with merge rendering, work from a dedicated webmail surface, and have inbound email routed into the same customer conversation. Your team sees the full cross-channel history in one place, so a customer who emails one day and texts the next is always the same, well-understood contact.
What it does
- 1:1 email compose with merge rendering
- Dedicated webmail view (list, read, compose, reply)
- Inbound email routed into the conversation thread
- Email threading and timeline
- Attach files to any email straight from your reusable media library
- Custom platform email address
- SMTP delivery + POP inbound
Highlights
- 1:1 email compose (merge-rendered)
- Webmail: list, read, compose, reply
- Inbound email routed to the thread
- ESP blasts (native / Mailchimp / Constant Contact)
Why it matters for your business
Email doesn't have to live in a different app from your texts. Two-way email threads onto the same contact in the same shared inbox, so a customer who emails today and texts tomorrow is still one conversation — and your team answers both from one screen.
Questions & answers
Is email really in the same inbox as texts?
Yes — inbound and outbound email thread onto the same contact alongside SMS, chat and calls, so nothing about a customer is siloed.
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