24 integrations & connectors

WhatsApp BusinessChannel

Native two-way WhatsApp Business messaging in your shared inbox.

Apple Messages for BusinessChannel

Let iPhone users message you from Maps, Safari and Spotlight — answered in the inbox.

InstagramChannel

Instagram DMs unified with every other channel on the contact.

TikTokChannel

TikTok lead-form submissions flow into your inbox as new contactable leads with automations attached — plus two-way TikTok messaging for eligible business accounts. Connect your TikTok access to activate.

LinkedInChannel

LinkedIn lead-form submissions drop straight into your inbox as new, contactable leads that trigger your auto-replies, tags and folders (inbound lead capture). Connect LinkedIn Lead Sync to activate.

X (Twitter)Channel

Reply to X (Twitter) Direct Messages right from your shared inbox — genuinely two-way, threaded with every other channel on the same contact. Connect a paid X API account to activate.

FacebookChannel & reviews

Two-way Facebook Messenger in your shared inbox — plus Facebook Lead Ad submissions and Page comments arriving as inbound leads that trigger your automations. Read your Facebook reviews with an AI-drafted reply and one-click deep-link to respond.

Google Business ProfileReviews

Sync, report on and respond to Google reviews without leaving the inbox.

YelpReviews

Pull in Yelp reviews with an AI-drafted reply and a one-click deep-link — and, for Yelp advertising partners, turn 'Message the Business' Yelp leads into two-way conversations in the same inbox.

Payments by textPayments

Get paid by text — send a secure pay-by-SMS link mid-conversation and the customer taps to pay, no app or account. Backed by a tier-1 card processor (Visa, Mastercard, Amex) with bank-grade fraud protection and dispute resolution; money settles straight to your own account.

ShopifyE-commerce

Insert product links into messages and connect your live store catalog via Product Link.

WooCommerceE-commerce

Pull products from your WooCommerce store into the composer's product picker.

BigCommerceE-commerce

Connect a BigCommerce store as a live product source and insert exact product links straight into a text or email.

Connect a Magento (Adobe Commerce) store as a live product source and drop exact product links into any text or email.

Webmail (built-in)Email & webmail

The built-in webmail inbox — read, compose and reply to email in a dedicated mail view, threaded onto every contact.

GmailEmail & webmail

Connect your Gmail mailbox (SMTP/POP) for two-way email and a webmail view right inside the shared inbox.

OutlookEmail & webmail

Connect your Outlook / Microsoft 365 mailbox (SMTP/POP) so email threads and webmail live in the same inbox.

MailchimpEmail marketing

Sync your contacts and audiences with Mailchimp (native email blasts send from SM2.IO).

Constant ContactEmail marketing

Alternative ESP connector for contact and list sync.

Carrier-grade two-way fax — send and receive faxes as digital files, no machine, stored and searchable on each contact.

Two-way SMS & MMS at carrier scale — reliable business texting, MMS attachments and phone-number provisioning, built into every plan.

WordPressWebsite

Official WordPress plugin — drop the chat widget and lead-capture forms onto your site with a shortcode, and bridge WooCommerce order events into your automations. One-click install, no developer needed.

On-brand AI that reads each incoming message and drafts — or auto-sends — an instant reply from your knowledge base, so customers get an accurate answer even after hours. Plus AI call transcription, summaries and sentiment written to the contact. One AI layer across the whole platform, powered by best-in-class models.

ZapierAutomation

Connect SM2.IO to thousands of apps through Zapier, Make or IFTTT — fire real-time events to your CRM, spreadsheets, POS and more with a scoped, read-safe token. No code.