Multi-location / Organizations
Cross-location transfers
Move a conversation or a phone number to a sibling location of the same business.
Hand a customer to the right location — instantly and safely.
What you can do
- Transfer a thread or a number to an accessible sibling location; consent re-resolves at the receiving location; cross-organization transfer is impossible by design; every transfer is audited.
How to use it
The Transfer to… control in the thread header (shown when a sibling exists).
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