Channels — Webchat, Facebook, Instagram, Email, Lead Forms · parity with Podium Email.
Email as a channel + Webmail inbox
Two-way email that threads into the same customer record as their texts, plus a dedicated email-client view.
Email and text the same customer — one history, one inbox.
What you can do
- Send 1:1 merge-personalized emails from the contact panel.
- Inbound email is matched to the contact and threaded (by Message-ID / In-Reply-To).
- A full Webmail tab (list / read / compose / reply) for email-first workflows.
- Email threads are named by the recipient and are assignable like any conversation.
- One-click unsubscribe and a suppression list keep sending compliant.
How to use it
Use the ✉ action on a contact, or open the Webmail tab.
Related articles
Channels — Webchat, Facebook, Instagram, Email, Lead FormsWebsite web-chat widgetA chat bubble on your website that turns a visitor's question into a text conversation in your…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail relay to an agent's own mailboxThe email equivalent of SMS relay — a customer email is forwarded to a staff member's mailbox; they reply from it; we…Channels — Webchat, Facebook, Instagram, Email, Lead FormsHosted lead formsPublic web forms that capture a name/phone/email/message, create a contact, and drop the lead into your…Unified Inbox & MessagingClaim, assign & transfer conversationsMake it clear who owns a conversation by assigning it to a teammate, claiming it for yourself, or handing it…Payments, Invoices & EstimatesText-to-paySend a customer a secure pay link by text or email and get paid by…Unified Inbox & MessagingUnified team inboxOne shared inbox where every text, web chat, email, and call with a customer lands as a single conversation, so the…