Tag
#Inbox
28 guides tagged Inbox.
Unified Inbox & MessagingClaim, assign & transfer conversationsMake it clear who owns a conversation by assigning it to a teammate, claiming it for yourself, or handing it…Unified Inbox & MessagingStart a new conversationKick off an outbound conversation with a customer from…Unified Inbox & MessagingInbox list signals & smart sortingAt-a-glance cues and ordering that keep the busiest inbox…Unified Inbox & MessagingFlag for follow-upA per-conversation follow-up flag so nothing…Unified Inbox & MessagingTemplates & quick repliesReusable canned messages your team can drop into any…Unified Inbox & MessagingPhotos & files (MMS)Send and receive images and files in text…Unified Inbox & MessagingEmail attachmentsAttach files to the emails you send from the inbox and the Webmail compose/reply…Unified Inbox & MessagingReal-time updatesNew messages appear without a manual…Unified Inbox & MessagingBlock / mark spamOne-click blocking of an abusive or spam sender, fully…SMS / TextTwo-way business textingSend and receive SMS/MMS from your business number, with the whole team on one shared thread per…Channels — Webchat, Facebook, Instagram, Email, Lead FormsWebsite web-chat widgetA chat bubble on your website that turns a visitor's question into a text conversation in your…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail as a channel + Webmail inboxTwo-way email that threads into the same customer record as their texts, plus a dedicated email-client…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail relay to an agent's own mailboxThe email equivalent of SMS relay — a customer email is forwarded to a staff member's mailbox; they reply from it; we…Channels — Webchat, Facebook, Instagram, Email, Lead FormsHosted lead formsPublic web forms that capture a name/phone/email/message, create a contact, and drop the lead into your…Channels — Webchat, Facebook, Instagram, Email, Lead FormsUnified omni inbox (one contact, all channels)A single row per customer that rolls up every channel they've used, so you reply in context regardless of where the…Phone, Voice & SoftphoneClick-to-call & screen-popStart a call in one click from anywhere the customer appears, and see who's calling before you…Phone, Voice & SoftphoneInbound call & SMS screeningA per-business blocklist/allowlist that rejects unwanted callers and drops spam texts before they ever reach the…Phone, Voice & SoftphoneRich per-contact call historyA dedicated call log on each customer's profile — every call, recording, transcript, and voicemail in one…FaxVirtual fax — full two-way faxA complete send-and-receive fax add-on with a first-class fax…Contacts, CRM, Tags & SegmentsTags — full managementLabel contacts with tags and manage them across your whole customer…Sales Pipeline, Tasks & Custom FieldsTasksAssignable to-dos tied to a contact or…Payments, Invoices & EstimatesText-to-paySend a customer a secure pay link by text or email and get paid by…Conversation Folders, Archive & Follow-upConversation foldersOrganize conversations into folders (e.g. Tint, Audio, Scheduling) in an email-client-style…Conversation Folders, Archive & Follow-upArchive / Complete (Open vs Closed)Mark a conversation complete to clear it from the active inbox while keeping it searchable — and it reopens…Multi-location / OrganizationsOrganization → location modelA business (organization) can have multiple locations, with contacts shared across locations while each location keeps…Multi-location / OrganizationsCross-location transfersMove a conversation or a phone number to a sibling location of the same…Website Widget & Form WidgetWeb-chat widgetSee Channels → Website web-chat widget. A drop-in chat bubble that turns website visitors into inbox…Website Widget & Form WidgetEmbeddable contact-form widgetA drop-in <script> snippet that puts a structured lead/contact form on your site — posting into the inbox, creating a…
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