Surveys & Feedback (NPS/CSAT) · parity with Podium Feedback.
Surveys — NPS / CSAT / custom
Send tracked SMS surveys (Net Promoter Score, CSAT, or custom) and report on the results.
Measure customer happiness with one-tap text surveys.
What you can do
- Define a survey; send to a segment or to a single contact; a public landing page with write-once response capture; an NPS/CSAT report.
How to use it
Surveys tab to build and send; use the ◐ composer chip to send 1:1.
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