Contacts, CRM, Tags & Segments
Auto / smart tagging
Keyword→tag rules that tag contacts automatically as they message you.
Contacts tag themselves — no manual sorting.
What you can do
- When an inbound message (SMS, native channel, or call transcript) contains a keyword, the mapped tag is applied automatically; a manual tag always wins over an auto tag.
How to use it
Add keyword→tag rules on the Tags tab (admin).
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