Unified Inbox & Messaging · parity with Podium Inbox.
Unified team inbox
One shared inbox where every text, web chat, email, and call with a customer lands as a single conversation, so the whole team sees the complete history in one place.
Every customer conversation — text, chat, email, call — in one shared inbox your whole team can see.
What you can do
- All conversations in one list; open one to read the full back-and-forth and reply.
- Filters: All / Mine / Unassigned / Team, plus channel and unread filters.
- A three-pane layout: conversation list → chat thread with a rich composer → an expand/collapse contact panel.
- Per-conversation contact panel with the customer's tags, lead source, consent status, and custom fields at a glance.
How to use it
Sign in and open Inbox. Click a conversation to read it and reply in the composer. Use the filter chips at the top to narrow the list.
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