Tag
#SMS
35 guides tagged SMS.
Unified Inbox & MessagingUnified team inboxOne shared inbox where every text, web chat, email, and call with a customer lands as a single conversation, so the…Unified Inbox & MessagingClaim, assign & transfer conversationsMake it clear who owns a conversation by assigning it to a teammate, claiming it for yourself, or handing it…Unified Inbox & MessagingFlag for follow-upA per-conversation follow-up flag so nothing…Unified Inbox & MessagingMerge variables & spintaxPersonalization tokens (contact name, business info, and dynamic values) and "spintax" that rotates wording so bulk…Unified Inbox & MessagingPhotos & files (MMS)Send and receive images and files in text…Unified Inbox & MessagingReusable media libraryA per-business library of saved images, short video, and PDFs you upload once and re-attach to any text or email — no…Unified Inbox & MessagingAppointments & remindersSchedule customer appointments and auto-send SMS…SMS / TextTwo-way business textingSend and receive SMS/MMS from your business number, with the whole team on one shared thread per…SMS / TextSMS relay to an agent's own phoneForward a customer's text to a staff member's personal phone; they reply from it, and we relay it back — the customer…SMS / TextMissed-call auto-textWhen a call goes unanswered, the caller automatically gets a text so the lead isn't…Channels — Webchat, Facebook, Instagram, Email, Lead FormsWebsite web-chat widgetA chat bubble on your website that turns a visitor's question into a text conversation in your…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail as a channel + Webmail inboxTwo-way email that threads into the same customer record as their texts, plus a dedicated email-client…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail relay to an agent's own mailboxThe email equivalent of SMS relay — a customer email is forwarded to a staff member's mailbox; they reply from it; we…Channels — Webchat, Facebook, Instagram, Email, Lead FormsUnified omni inbox (one contact, all channels)A single row per customer that rolls up every channel they've used, so you reply in context regardless of where the…Phone, Voice & SoftphonePhone system (PBX) — extensions, ring groups, routingAn office phone system: extensions per person/desk, ring groups per team, and rules for how each inbound number is…Phone, Voice & SoftphoneVoicemail boxesNamed voicemail boxes — one general, or per extension / per department — with their own greetings and…Phone, Voice & SoftphoneInbound call & SMS screeningA per-business blocklist/allowlist that rejects unwanted callers and drops spam texts before they ever reach the…Phone, Voice & SoftphoneRich per-contact call historyA dedicated call log on each customer's profile — every call, recording, transcript, and voicemail in one…Reviews & ReputationReview invites (tracked)Send customers a one-tap link to leave a review, and track who…Reviews & ReputationUnified multi-source reviews (Google · Yelp · Facebook · Manual)One reputation feed that brings Google, Yelp, and Facebook reviews together with a color source badge on every review,…Surveys & Feedback (NPS/CSAT)Surveys — NPS / CSAT / customSend tracked SMS surveys (Net Promoter Score, CSAT, or custom) and report on the…Contacts, CRM, Tags & SegmentsAuto / smart taggingKeyword→tag rules that tag contacts automatically as they message…Contacts, CRM, Tags & SegmentsProduct Link (e-commerce)Insert a product link from your store directly into a text or…Sales Pipeline, Tasks & Custom FieldsCustom contact fieldsDefine your own fields on a contact (text, number, date, select) and fill them per…Campaigns, Blasts & Drip AutomationMass text blastsSend a one-time text to a whole audience at…Campaigns, Blasts & Drip AutomationMulti-channel drip automationAutomated multi-step SMS + email sequences that branch on whether the customer…Campaigns, Blasts & Drip AutomationPer-channel auto-repliesEach channel gets its own automatic reply — greeting, after-hours, instant lead response, or a custom…Payments, Invoices & EstimatesText-to-paySend a customer a secure pay link by text or email and get paid by…Payments, Invoices & EstimatesInvoicesCreate, send, and track invoices with line items and due…Team, Staff Directory & Roles/RBACMessage staff as a segmentBroadcast an internal SMS to your team's mobiles — all staff, by role, or by…Notifications & Internal MessagingInternal (interoffice) messages + notification centerTeam-to-team direct messages and broadcasts, plus a unified notification bell covering every…Onboarding & SignupSelf-serve signup + verificationNew businesses sign themselves up, verify, pick a plan, and start using the…Compliance, Consent & GuardrailsTCPA consent proofCapture and prove opt-in per contact identity, for A2P/10DLC…Compliance, Consent & GuardrailsDaily communications archivalAn automatic, tamper-evident daily backup of every conversation your business has — the "we can produce a full record"…Compliance, Consent & GuardrailsSelective CC / loop-in supervisionGet an automatic copy of a specific team member's texts and emails — loop in a manager or owner without touching how…
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