Conversation Folders, Archive & Follow-up · parity with Podium Open/Closed conversations.
Archive / Complete (Open vs Closed)
Mark a conversation complete to clear it from the active inbox while keeping it searchable — and it reopens automatically if the customer writes back.
Clear the clutter — completed conversations step aside but never disappear.
What you can do
- Open-by-default inbox views;
- Archive/Reopen from the thread header; an Archived chip; auto-reopen on inbound; closed threads still appear in search and on the timeline.
How to use it
Click Archive in the thread header; toggle Open / Closed / All views.
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