Channels — Webchat, Facebook, Instagram, Email, Lead Forms
Unified omni inbox (one contact, all channels)
A single row per customer that rolls up every channel they've used, so you reply in context regardless of where the message came from.
One customer, one conversation — no matter how many ways they reach you.
What you can do
- Aggregate view across a contact's SMS/email/Messenger/Instagram threads; per-channel message counts; reply routes to the right channel automatically.
How to use it
Switch on the ⧉ Unified filter in the inbox.
Related articles
Channels — Webchat, Facebook, Instagram, Email, Lead FormsWebsite web-chat widgetA chat bubble on your website that turns a visitor's question into a text conversation in your…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail as a channel + Webmail inboxTwo-way email that threads into the same customer record as their texts, plus a dedicated email-client…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail relay to an agent's own mailboxThe email equivalent of SMS relay — a customer email is forwarded to a staff member's mailbox; they reply from it; we…Campaigns, Blasts & Drip AutomationPer-channel auto-repliesEach channel gets its own automatic reply — greeting, after-hours, instant lead response, or a custom…Payments, Invoices & EstimatesText-to-paySend a customer a secure pay link by text or email and get paid by…Conversation Folders, Archive & Follow-upConversation foldersOrganize conversations into folders (e.g. Tint, Audio, Scheduling) in an email-client-style…