Conversation Folders, Archive & Follow-up · parity with Podium Inbox folders.
Conversation folders
Organize conversations into folders (e.g. Tint, Audio, Scheduling) in an email-client-style sidebar.
Sort your inbox the way your business works — automatically.
What you can do
- A collapsible folder sidebar; click a folder to filter, All to clear; collapse state remembered.
- File a thread by hand (a manual placement always sticks).
- Keyword→folder rules auto-file inbound threads (case-insensitive, longest keyword wins), across every channel; auto-filing never overrides a manual placement.
- Managers can add / delete / drag-reorder folders inline; deleting a folder returns its threads to Unfiled (nothing is deleted).
How to use it
Folder sidebar in the inbox; keyword rules in Settings → Folders (admin).
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