Tag
#Voice & Calls
20 guides tagged Voice & Calls.
Unified Inbox & MessagingUnified team inboxOne shared inbox where every text, web chat, email, and call with a customer lands as a single conversation, so the…Unified Inbox & MessagingInbox list signals & smart sortingAt-a-glance cues and ordering that keep the busiest inbox…SMS / TextMissed-call auto-textWhen a call goes unanswered, the caller automatically gets a text so the lead isn't…Phone, Voice & SoftphoneClick-to-call & screen-popStart a call in one click from anywhere the customer appears, and see who's calling before you…Phone, Voice & SoftphonePhone system (PBX) — extensions, ring groups, routingAn office phone system: extensions per person/desk, ring groups per team, and rules for how each inbound number is…Phone, Voice & SoftphoneAdvanced call routingFiner control over how a specific number or ring group answers a…Phone, Voice & SoftphonePer-user office hours / telephony scheduleEach team member sets their own weekly hours governing when their extension rings, goes to voicemail, or…Phone, Voice & SoftphoneIVR / phone menusA "press 1 for sales" phone menu with a visual…Phone, Voice & SoftphoneHold musicCallers on hold hear music instead of silence or a dead-air ring. Pick from a few free instrumental tracks with no…Phone, Voice & SoftphoneVoicemail boxesNamed voicemail boxes — one general, or per extension / per department — with their own greetings and…Phone, Voice & SoftphoneCall recording & transcription (with consent)Optionally record calls, transcribe them, and attach both to the customer's timeline — with a spoken consent…Phone, Voice & SoftphoneAI call intelligenceAutomatic transcription, summary, and sentiment on recorded calls, with a choice of AI…Phone, Voice & SoftphoneInbound call & SMS screeningA per-business blocklist/allowlist that rejects unwanted callers and drops spam texts before they ever reach the…Phone, Voice & SoftphoneRich per-contact call historyA dedicated call log on each customer's profile — every call, recording, transcript, and voicemail in one…FaxVirtual fax — full two-way faxA complete send-and-receive fax add-on with a first-class fax…Contacts, CRM, Tags & SegmentsRich clickable timelineA single chronological history per customer — messages, payments, reviews, surveys, calls, voicemails, and engagement —…Contacts, CRM, Tags & SegmentsAuto / smart taggingKeyword→tag rules that tag contacts automatically as they message…Campaigns, Blasts & Drip AutomationPer-channel auto-repliesEach channel gets its own automatic reply — greeting, after-hours, instant lead response, or a custom…Analytics & ReportingTeam leaderboard & SLARank the team on responsiveness and…Team, Staff Directory & Roles/RBACStaff directoryA team roster that unifies each user with their phone extension, mobile, and…
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