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26 guides tagged Email.
Unified Inbox & MessagingUnified team inboxOne shared inbox where every text, web chat, email, and call with a customer lands as a single conversation, so the…Unified Inbox & MessagingClaim, assign & transfer conversationsMake it clear who owns a conversation by assigning it to a teammate, claiming it for yourself, or handing it…Unified Inbox & MessagingInbox list signals & smart sortingAt-a-glance cues and ordering that keep the busiest inbox…Unified Inbox & MessagingReusable media libraryA per-business library of saved images, short video, and PDFs you upload once and re-attach to any text or email — no…Unified Inbox & MessagingEmail attachmentsAttach files to the emails you send from the inbox and the Webmail compose/reply…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail as a channel + Webmail inboxTwo-way email that threads into the same customer record as their texts, plus a dedicated email-client…Channels — Webchat, Facebook, Instagram, Email, Lead FormsEmail relay to an agent's own mailboxThe email equivalent of SMS relay — a customer email is forwarded to a staff member's mailbox; they reply from it; we…Channels — Webchat, Facebook, Instagram, Email, Lead FormsHosted lead formsPublic web forms that capture a name/phone/email/message, create a contact, and drop the lead into your…Channels — Webchat, Facebook, Instagram, Email, Lead FormsUnified omni inbox (one contact, all channels)A single row per customer that rolls up every channel they've used, so you reply in context regardless of where the…Phone, Voice & SoftphoneVoicemail boxesNamed voicemail boxes — one general, or per extension / per department — with their own greetings and…FaxFax-to-emailReceive faxes as email — inbound faxes are stored and emailed to your…Contacts, CRM, Tags & SegmentsContacts / clients with multi-identityA unified customer record that can hold several phone numbers and email addresses under one…Contacts, CRM, Tags & SegmentsRich clickable timelineA single chronological history per customer — messages, payments, reviews, surveys, calls, voicemails, and engagement —…Contacts, CRM, Tags & SegmentsProduct Link (e-commerce)Insert a product link from your store directly into a text or…Campaigns, Blasts & Drip AutomationMulti-channel drip automationAutomated multi-step SMS + email sequences that branch on whether the customer…Campaigns, Blasts & Drip AutomationPer-channel auto-repliesEach channel gets its own automatic reply — greeting, after-hours, instant lead response, or a custom…Payments, Invoices & EstimatesText-to-paySend a customer a secure pay link by text or email and get paid by…Payments, Invoices & EstimatesInvoicesCreate, send, and track invoices with line items and due…Analytics & ReportingTracked short links & open pixelEvery tracked link records clicks (and email opens), feeding engagement…Notifications & Internal MessagingInternal (interoffice) messages + notification centerTeam-to-team direct messages and broadcasts, plus a unified notification bell covering every…Conversation Folders, Archive & Follow-upConversation foldersOrganize conversations into folders (e.g. Tint, Audio, Scheduling) in an email-client-style…Billing, Tiers & ModulesPlatform billing & subscription plansCharge tenants for the platform on secure card subscriptions, with plan-based feature…Onboarding & SignupSelf-serve signup + verificationNew businesses sign themselves up, verify, pick a plan, and start using the…Website Widget & Form WidgetEmbeddable contact-form widgetA drop-in <script> snippet that puts a structured lead/contact form on your site — posting into the inbox, creating a…Compliance, Consent & GuardrailsDaily communications archivalAn automatic, tamper-evident daily backup of every conversation your business has — the "we can produce a full record"…Compliance, Consent & GuardrailsSelective CC / loop-in supervisionGet an automatic copy of a specific team member's texts and emails — loop in a manager or owner without touching how…
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