Channels — Webchat, Facebook, Instagram, Email, Lead Forms
Email relay to an agent's own mailbox
The email equivalent of SMS relay — a customer email is forwarded to a staff member's mailbox; they reply from it; we deliver it as the business, keeping the thread intact.
Reply to customer emails from your own inbox — the customer only ever sees your business.
What you can do
- Reply-to plus-addressing carries a secure token; from-number/address rewrite; suppression-aware; threaded replies.
How to use it
Configured by an admin; staff reply from their own mailbox.
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