Notifications & Internal Messaging
Internal (interoffice) messages + notification center
Team-to-team direct messages and broadcasts, plus a unified notification bell covering every channel.
Keep the team in sync — internal messages and every alert in one place.
What you can do
- Direct messages (anyone) and manager broadcasts, with a login-time message modal.
- A notification bell + badge + panel grouped by channel (SMS / email / omni / internal / system) with deep links and a 30-second refresh.
- Per-user read state; mark read / unread; new inbound customer messages notify the assigned agent (or fan out to the team).
How to use it
The bell in the app rail; internal messages arrive in the login modal and the panel.
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