SMS relay to an agent's own phone
Forward a customer's text to a staff member's personal phone; they reply from it, and we relay it back — the customer only ever sees the business number and the staff member's real number stays hidden.
Answer customers from your own phone — without ever exposing your personal number.
What you can do
- Two-way SMS relay with from-number rewriting; opt-out and duplicate protection; the timeline still shows which staff member replied.
How to use it
Configured by an admin; staff then handle relayed texts from their own handset.
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