Knowledge base
SMS / Text
3 how-to guides for sms / text in SM2.IO — including two-way business texting, sms relay to an agent's own phone, missed-call auto-text.
See the Omnichannel — every channel, one thread feature →SMS / TextTwo-way business textingSend and receive SMS/MMS from your business number, with the whole team on one shared thread per…SMS / TextSMS relay to an agent's own phoneForward a customer's text to a staff member's personal phone; they reply from it, and we relay it back — the customer…SMS / TextMissed-call auto-textWhen a call goes unanswered, the caller automatically gets a text so the lead isn't…
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