Tag
#Analytics
9 guides tagged Analytics.
Channels — Webchat, Facebook, Instagram, Email, Lead FormsHosted lead formsPublic web forms that capture a name/phone/email/message, create a contact, and drop the lead into your…Phone, Voice & SoftphoneHold musicCallers on hold hear music instead of silence or a dead-air ring. Pick from a few free instrumental tracks with no…Reviews & ReputationGoogle Business ProfileSync, monitor, and respond to your Google reviews from inside the…Reviews & ReputationReview / rating trend graphA historical rating + review-volume trend graph, showing how your average star rating and how many reviews came in have…Contacts, CRM, Tags & SegmentsTags — full managementLabel contacts with tags and manage them across your whole customer…Analytics & ReportingGraph analytics dashboardA configurable, chart-based analytics dashboard with role-scoped…Analytics & ReportingDashboard home enrichmentPodium-style home cards with trend deltas and quick…Analytics & ReportingTracked short links & open pixelEvery tracked link records clicks (and email opens), feeding engagement…Compliance, Consent & GuardrailsSelective CC / loop-in supervisionGet an automatic copy of a specific team member's texts and emails — loop in a manager or owner without touching how…
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