AI call intelligence
Automatic transcription, summary, and sentiment on recorded calls, with a choice of AI provider.
Every call, summarized and scored — no note-taking required.
What you can do
- Transcription (with speaker diarization), call summary, sentiment; powered by best-in-class AI transcription; results land on the customer's timeline.
How to use it
Call intelligence tab; accept the provider terms and pick a provider.
Related articles
Phone, Voice & SoftphoneClick-to-call & screen-popStart a call in one click from anywhere the customer appears, and see who's calling before you…Phone, Voice & SoftphonePhone system (PBX) — extensions, ring groups, routingAn office phone system: extensions per person/desk, ring groups per team, and rules for how each inbound number is…Phone, Voice & SoftphoneAdvanced call routingFiner control over how a specific number or ring group answers a…SMS / TextMissed-call auto-textWhen a call goes unanswered, the caller automatically gets a text so the lead isn't…Contacts, CRM, Tags & SegmentsAuto / smart taggingKeyword→tag rules that tag contacts automatically as they message…Campaigns, Blasts & Drip AutomationPer-channel auto-repliesEach channel gets its own automatic reply — greeting, after-hours, instant lead response, or a custom…