Knowledge base
Reviews & Reputation
5 how-to guides for reviews & reputation in SM2.IO — including review invites (tracked), google business profile, unified multi-source reviews (google · yelp · facebook · manual), review-request campaigns.
See the Reviews & reputation feature →Reviews & ReputationReview invites (tracked)Send customers a one-tap link to leave a review, and track who…Reviews & ReputationGoogle Business ProfileSync, monitor, and respond to your Google reviews from inside the…Reviews & ReputationUnified multi-source reviews (Google · Yelp · Facebook · Manual)One reputation feed that brings Google, Yelp, and Facebook reviews together with a color source badge on every review,…Reviews & ReputationReview-request campaignsScheduled, audience-driven review-invite campaigns (not just…Reviews & ReputationReview / rating trend graphA historical rating + review-volume trend graph, showing how your average star rating and how many reviews came in have…
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Unified Inbox & MessagingSMS / TextChannels — Webchat, Facebook, Instagram, Email, Lead FormsPhone, Voice & SoftphoneFaxSurveys & Feedback (NPS/CSAT)Contacts, CRM, Tags & SegmentsSales Pipeline, Tasks & Custom FieldsCampaigns, Blasts & Drip AutomationAI Assistant & Knowledge BasePayments, Invoices & EstimatesAnalytics & ReportingTeam, Staff Directory & Roles/RBACNotifications & Internal MessagingConversation Folders, Archive & Follow-upBulk Import / ExportBilling, Tiers & ModulesMulti-location / OrganizationsOnboarding & SignupIntegrations & APIWebsite Widget & Form WidgetCompliance, Consent & GuardrailsBranding & White-label
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