Knowledge base
Analytics & Reporting
5 how-to guides for analytics & reporting in SM2.IO — including graph analytics dashboard, team leaderboard & sla, dashboard home enrichment, tracked short links & open pixel.
See the Analytics & reporting feature →Analytics & ReportingGraph analytics dashboardA configurable, chart-based analytics dashboard with role-scoped…Analytics & ReportingTeam leaderboard & SLARank the team on responsiveness and…Analytics & ReportingDashboard home enrichmentPodium-style home cards with trend deltas and quick…Analytics & ReportingTracked short links & open pixelEvery tracked link records clicks (and email opens), feeding engagement…Analytics & ReportingActivity logA per-business audit log of what happened and who did it, plus a superadmin cross-tenant…
Other topics
Unified Inbox & MessagingSMS / TextChannels — Webchat, Facebook, Instagram, Email, Lead FormsPhone, Voice & SoftphoneFaxReviews & ReputationSurveys & Feedback (NPS/CSAT)Contacts, CRM, Tags & SegmentsSales Pipeline, Tasks & Custom FieldsCampaigns, Blasts & Drip AutomationAI Assistant & Knowledge BasePayments, Invoices & EstimatesTeam, Staff Directory & Roles/RBACNotifications & Internal MessagingConversation Folders, Archive & Follow-upBulk Import / ExportBilling, Tiers & ModulesMulti-location / OrganizationsOnboarding & SignupIntegrations & APIWebsite Widget & Form WidgetCompliance, Consent & GuardrailsBranding & White-label
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