Knowledge base
Team, Staff Directory & Roles/RBAC
3 how-to guides for team, staff directory & roles/rbac in SM2.IO — including users & roles (rbac), staff directory, message staff as a segment.
See the Team collaboration feature →Team, Staff Directory & Roles/RBACUsers & roles (RBAC)Invite teammates and control what each can do with a four-tier role…Team, Staff Directory & Roles/RBACStaff directoryA team roster that unifies each user with their phone extension, mobile, and…Team, Staff Directory & Roles/RBACMessage staff as a segmentBroadcast an internal SMS to your team's mobiles — all staff, by role, or by…
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Unified Inbox & MessagingSMS / TextChannels — Webchat, Facebook, Instagram, Email, Lead FormsPhone, Voice & SoftphoneFaxReviews & ReputationSurveys & Feedback (NPS/CSAT)Contacts, CRM, Tags & SegmentsSales Pipeline, Tasks & Custom FieldsCampaigns, Blasts & Drip AutomationAI Assistant & Knowledge BasePayments, Invoices & EstimatesAnalytics & ReportingNotifications & Internal MessagingConversation Folders, Archive & Follow-upBulk Import / ExportBilling, Tiers & ModulesMulti-location / OrganizationsOnboarding & SignupIntegrations & APIWebsite Widget & Form WidgetCompliance, Consent & GuardrailsBranding & White-label
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