Inbound call & SMS screening
A per-business blocklist/allowlist that rejects unwanted callers and drops spam texts before they ever reach the inbox.
Keep spam calls and texts out of your team's day.
What you can do
- Block or allow by phone number; blocked calls get rejected, blocked texts are dropped at the door.
How to use it
Call screening tab.
Related articles
Phone, Voice & SoftphoneClick-to-call & screen-popStart a call in one click from anywhere the customer appears, and see who's calling before you…Phone, Voice & SoftphonePhone system (PBX) — extensions, ring groups, routingAn office phone system: extensions per person/desk, ring groups per team, and rules for how each inbound number is…Phone, Voice & SoftphoneAdvanced call routingFiner control over how a specific number or ring group answers a…Unified Inbox & MessagingUnified team inboxOne shared inbox where every text, web chat, email, and call with a customer lands as a single conversation, so the…Unified Inbox & MessagingClaim, assign & transfer conversationsMake it clear who owns a conversation by assigning it to a teammate, claiming it for yourself, or handing it…Unified Inbox & MessagingFlag for follow-upA per-conversation follow-up flag so nothing…